Plumbers, electricians, heating engineers, builders · the package fits
You’re up a ladder. The next job is ringing.
When you’re on a job you can’t answer, and the customer who rings rarely leaves a voicemail — they ring the next number on the list. The sitco assistant answers the forwarded call, takes the job, the address and a call-back time, and emails it to you. Or, in booking mode, puts one agreed appointment type — a quote visit, a boiler service — in your calendar. £79 a month, no VAT added.
- Job
- leak under the kitchen sink
- Customer
- Sarah P.
- Address
- 12 Station Road
- Call back
- after 4pm
waiting for you The price is still yours to give
The day the phone rings six times.
You’re paid to fix things, not to climb down a ladder every time the phone goes.
A customer rings before you’ve started.
The enquiry doesn’t wait in your head until lunchtime. It’s in your inbox before you reach the first job.
- Job
- outside tap leaking
- Area
- RG4
- Call back
- morning
You’re under the floorboards.
The assistant asks what the problem is, where the job is and when to call back. It doesn’t diagnose and it doesn’t quote.
- Problem
- no hot water
- Boiler
- combi, about 10 years old
- Diagnosis
- not given
Someone wants a price for a bathroom.
Prices aren’t guessed. The assistant takes the details and tells the caller you’ll come back with a quote.
- Job
- bathroom refit
- Price
- from you
- Visit
- caller free Thursday
waiting for you
A regular customer wants their boiler serviced.
In booking mode the assistant checks your calendar and books the agreed appointment type. The caller only hears a time once it’s saved.
- Visit
- boiler service
- When
- Thu 9:00
- Calendar
- saved
At the end of the day you have a list, not a guess.
Every call that left an enquiry arrived by email as a separate one. You know who to ring back tomorrow morning.
- Enquiries
- 4
- To call back
- 3
- Booked
- 1
waiting for you
A fictional day. The script, the questions and the handover points are agreed with you.
The same afternoon, two ways.
Without help
- You stop work to answer, or you don’t answer at all.
- Voicemail gets a few seconds of mumbling, or nothing.
- Evening calls wait until the morning — if you remember them.
With the sitco assistant
- The call is answered while you carry on working.
- The job, address, number and call-back time arrive in one email.
- Bookings for one appointment type go straight into your calendar.
The package works through call forwarding from your mobile or landline, an enquiry email and — if you want — one connected calendar. No new app to learn on site. Your network may charge for forwarding. Job management software (Tradify, Jobber, ServiceM8 and similar) is a separate project, checked before we quote.
We set the limits before anyone calls.
The system can
- answer the forwarded call
- ask what the job is, where and when to call back
- answer approved questions — areas covered, hours, call-out policy
- in booking mode: book one appointment type in your calendar
A person decides
- quotes and prices
- diagnosing the fault
- emergencies and safety advice
- anything outside the agreed script
Start with the package. Integrations later.
The ready-made package fits
£79 a month · no VAT added
1000 minutes of calls, enquiries by email or bookings for one appointment type. No setup fee, you keep your number. Google Calendar is being prepared for the public UK launch; Cal.com and Microsoft 365/Outlook aren’t available to UK customers yet.
Order and configure your assistant online. Your paid month starts on activation; until then, you can ask for a full refund of your first payment.
Questions: trades
Will customers mind talking to AI?
The assistant says it’s AI straight away and keeps the call short and to the point. For most callers the alternative is voicemail or no answer. You hear test calls before it goes live and can change the script.
What about gas leaks and other emergencies?
The assistant doesn’t give safety advice. You approve, before go-live, exactly what it says when a caller describes an emergency — for example, pointing them to the right emergency number — and the call is flagged to you straight away.
Can it handle calls while I’m driving?
Yes, if you forward calls to it when you don’t answer. The enquiry is waiting by email when you stop.
Can it book quote visits?
In booking mode, yes — one appointment type in one calendar, such as a quote visit or a boiler service. Several appointment types or your job management software are a custom project. Google Calendar is being prepared for the public UK launch; Cal.com and Microsoft 365/Outlook aren’t available to UK customers yet.
Is VAT added?
No. SITCO LTD is not VAT-registered, so £79 a month is the full price.
You don’t have to answer every call.
You just need to know who rang and why. If you need integrations with your job software, describe them in the enquiry.
Or call +44 7822 000220 · email info@sitco.uk