1. Who we are
These terms are between you and SITCO LTD, a company registered in England and Wales (Company No. 13257604), registered office: Office 12218c, 182–184 High Street North, East Ham, London E6 2JA (“sitco”, “we”). Contact: info@sitco.uk. We are not VAT-registered, so no VAT is added to our prices.
Our services are for businesses only. By ordering you confirm you are acting for your trade, business or profession and not as a consumer.
2. The AI receptionist package
The package costs £79 a month and includes 1000 minutes of calls handled by the assistant in each paid month, for one business and one forwarded number. There is no setup fee.
- During set-up you choose one mode: call-back enquiries sent to you by email, or bookings for one appointment type in one connected calendar.
- You forward calls from your existing number. Your phone network may charge you for forwarding; those charges are between you and your network.
- You get an email warning at 800 minutes and a notice when the 1000 minutes are used. There are no automatic top-up charges. A single call can last up to 15 minutes; then the assistant ends it. After 1000 minutes the assistant stops taking new calls; where those calls go instead is confirmed after carrier testing, before activation.
- Integrations with a CRM, sector software, several appointment types or other channels are not part of the package. They can be offered as a custom project.
3. Ordering, payment, refund and cancelling
You pay £79 for the first month when you order. There is no setup fee and no VAT is added. The paid month starts on the day the assistant goes live on your number; there is no second charge at go-live, and the next payment is a month later. The package renews monthly until cancelled. Unused minutes don’t carry over.
Refund before go-live. Until the assistant starts answering your calls, you can ask for a full refund of the first payment in your dashboard, with no deductions. Asking for it stops the set-up. We refund to the card you paid with within 7 days of your request and confirm by email; when it appears depends on your bank. If the service is still not live 14 days after you pay, the dashboard asks whether you want to keep waiting or get a refund. After go-live this refund is no longer available.
Cancelling. You can cancel renewal through the payment portal linked from your dashboard or by email to info@sitco.uk. Cancellation takes effect at the end of the paid month, and until then the assistant keeps answering as normal.
We may change the price or the scope of the package with at least 30 days’ notice by email before your next paid month. If you don’t accept the change, you can cancel before it takes effect.
4. Your responsibilities
You approve the script, the questions and the handover rules before go-live. You are responsible for telling your callers how their data is used (your privacy notice), and for using the service lawfully. You must not use the assistant for emergency services, clinical triage or any purpose where a missed or misheard call could put someone at risk.
The assistant tells callers it is AI. It can misunderstand speech or details; check anything important before acting on it.
5. Custom projects
Custom projects are quoted after discovery. Each stage has a fixed price agreed in writing before it starts. The scope, timeline, acceptance criteria, payment terms, ownership of the results and support are set out in the written proposal for that project, which takes precedence over these terms where they differ.
6. Personal data
When we process your callers’ or customers’ personal data on your behalf, you are the controller and we are your processor. The data processing agreement is accepted separately in the application before activation. How we handle data about visitors to this website is in our privacy notice; the providers and data flow for your configuration are described before activation (see security).
7. Liability
We provide the service with reasonable skill and care. We don’t guarantee that every call will be answered, understood or delivered, or that the service will be uninterrupted, because it depends on phone networks and third-party providers.
Our total liability under these terms in any 12 months is limited to the amount you paid us in those 12 months. We are not liable for loss of profit, revenue, business or goodwill, or for indirect loss. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
8. Problems and complaints
If something isn’t working or you want to complain, email info@sitco.uk with your business name and a description. We reply by email and tell you what we will do next.
9. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.