Garage and MOT centre · the package fits
Your hands are on a car. The customer wants you on the phone.
A missed call at a garage might be an MOT booking, a question about a car on the ramp or a request for a price. The sitco assistant answers the forwarded call, takes the registration, the problem and a contact number, and emails you the enquiry — or, in booking mode, books one agreed appointment type, such as an MOT, in a connected calendar. You pick the mode during set-up.
- Car
- Ford Focus 2017 · reg. given
- About
- knocking from the front when braking
- Call back
- after 3pm
- Number
- 07700 900***
waiting for you The garage confirms the date and price
The day the phone rings for the sixth time.
A technician is there to fix cars, not to run between the ramp, the customer and the phone.
A customer rings before you open.
The enquiry isn’t left in someone’s memory. It’s in the inbox before the shutters go up.
- Car
- VW Golf
- About
- MOT due next week
- Call back
- morning
You’re under the ramp.
The assistant asks for the make, the registration, the symptoms and the service needed. It doesn’t diagnose the fault.
- Symptom
- engine warning light
- Service
- diagnostics
- Diagnosis
- not given
You’re talking to another customer.
The call you can’t take goes to the assistant. It takes the details and the number. The assistant also handles one call at a time — what the next caller hears when it’s busy is checked in carrier testing.
- Car
- Ford Focus
- About
- knocking when braking
- Call back
- after 3pm
Someone asks if their car is ready.
The package doesn’t read your garage management system. It records the question so someone can check and call back.
- About
- repair status
- Status
- garage checks
outside the package reading job status is a project
After closing you have a list, not a guess.
Every call that left an enquiry arrived by email as a separate one. You know who to ring back tomorrow morning.
- Enquiries
- 4
- To call back
- 3
- Outside the package
- 1
waiting for you
A fictional day. The script, the questions and the handover points are agreed with you.
The same afternoon, two ways.
Front desk with no back-up
- A technician puts the work down to answer the phone.
- When the line is busy, the next customer may not get through.
- Out-of-hours enquiries wait until the morning.
With the sitco assistant
- Enquiries taken out of hours too.
- The reason for the call, the car details and a call-back number.
- A short note by email, or one appointment type booked in the calendar; status and price are confirmed by the garage.
The package works through call forwarding, an enquiry email and — if you want — one connected calendar, with no change to your garage software. Integration with garage management systems, or reading job statuses or prices, is a separate project after we have looked at your system. Your network may charge for forwarding.
We set the limits before anyone calls.
The system can
- answer the forwarded call
- ask about the car, the registration, symptoms and service
- email you the enquiry
- in booking mode: book one appointment type, such as an MOT, in a connected calendar
A person decides
- planning bays in your garage software
- diagnosing the fault
- repair prices
- job status from your garage system
Start with the package. Integrations later.
The ready-made package fits
£79 a month · no VAT added
1000 minutes of calls, enquiries by email or bookings for one appointment type. No setup fee, you keep your number. Google Calendar is being prepared for the public UK launch; Cal.com and Microsoft 365/Outlook aren’t available to UK customers yet.
Order and configure your assistant online. Your paid month starts on activation; until then, you can ask for a full refund of your first payment.
Questions: garages
How will the assistant know when to book a car in?
During set-up you pick one of two modes: call-back enquiries or bookings. In booking mode the assistant checks free slots and books one agreed appointment type in a connected calendar, confirming the time only once it has been saved. In the package that’s one appointment type, such as an MOT or a tyre change. Scheduling in your garage software is a separate project. Google Calendar is being prepared for the public UK launch; Cal.com and Microsoft 365/Outlook aren’t available to UK customers yet.
Will it understand car parts?
It can recognise common motoring terms and ask follow-up questions. It doesn’t diagnose and can’t guarantee it will recognise every part name.
Can it ring customers to say their car is ready?
The ready-made package doesn’t make outbound calls. Notifications like that can be discussed as a separate project.
Do I keep my number?
Yes. Customers keep calling your existing number; you forward only the calls you can’t take.
You don’t have to answer every call.
You just need to know who rang and why. If you need integrations with your job software, describe them in the enquiry.
Or call +44 7822 000220 · email info@sitco.uk