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Dental practice · custom project

Reception is with a patient. The phone rings again.

For dental practices we design an assistant that takes messages when reception can’t answer and gives out approved practical information. Booking into your practice management software needs a separate integration, which we check before quoting. Patient data is special category data under UK GDPR, so the scope is agreed before anything is built.

Discuss a project See the demo

Custom projectFirst conversation freeNot the £79 package

A receptionist helping a patient at the desk while the desk phone lights up with a call.
Message from a call10:15
Patient
Joanna K.
About
moving a check-up
Call back
after 12:00
Appointment
practice software, no integration

waiting for reception The assistant doesn’t judge symptoms

A Tuesday at the practice when nobody has a free hand.

Five moments when the phone rings at the worst time. The assistant takes the details for a call back — decisions stay with the practice.

  1. A patient rings before opening.

    The assistant takes a message and says plainly when reception will call back.

    A dental practice still locked at dawn; through the glass a phone rings on the empty front desk.
    Message07:40
    About
    hygienist appointment
    Contact
    number confirmed
    Next
    reception from 8:00

  2. Reception is helping a patient at the desk.

    The second call isn’t lost. The reason and the number reach reception in a short note.

    A receptionist helps a patient at the counter while a second phone rings in the foreground.
    Note10:15
    About
    moving a check-up
    Suits
    Tuesday afternoons
    Appointment
    reception confirms

  3. Someone asks about the cost of whitening.

    The assistant gives only information the practice has approved — including the difference between NHS and private fees if you want it to. It gives no individual advice.

    The front desk at midday: a face-down price list, a coffee and a ringing phone.
    Answer13:05
    Source
    approved price list
    Advice
    not given
    Next
    consultation at the practice

  4. A patient cancels tomorrow’s appointment.

    The cancellation reaches reception. Changing it in the practice software and running a waiting list is a separate integration.

    An empty dental chair under a switched-off lamp, an open appointment book and a glowing phone beside it.
    Cancellation16:20
    Appointment
    Wed 9:30
    Diary
    reception updates

    needs a person

  5. Someone with toothache rings in the evening.

    The assistant doesn’t diagnose. What it tells callers out of hours — your emergency arrangements, NHS 111 — is set and approved by the practice before go-live.

    At night someone sits on the edge of a bed holding their jaw, a phone glowing in their hand.
    Message20:30
    About
    pain, asking for an appointment
    Urgency
    not assessed
    Next
    per practice rules

    waiting for the practice

A fictional day. The script, the questions and the handover points are agreed with you.

The same afternoon, two ways.

Reception on its own

  • The phone rings while reception is talking to a patient.
  • Out of hours nobody answers.
  • Repeated questions take up the team’s time.

With a sitco assistant

  • Messages taken out of hours too.
  • Call-back details collected to a script agreed with the practice.
  • Approved practical information. Bookings after integration.
Patient data: the scope is agreed before the build.

We agree what information is collected, which technology providers process it, how it is secured and how anything needing a person is handled — and support you with the data protection impact assessment. Integration with practice management software is checked before we quote; we don’t assume compatibility without testing it.

We set the limits before anyone calls.

The system can

  • take the reason for the call and contact details
  • take a cancellation message
  • give approved practical information and prices
  • take messages out of hours

A person decides

  • judging urgency and symptoms
  • clinical advice
  • changing appointments in the practice software
  • rules for urgent calls

First we look at your system. Then the price.

Custom project

from £1,450 per process · no VAT added

The first conversation is free. Then a £395 process map — and only then a fixed price for the build.

Describe your process

This isn’t the £79 package.

Questions: dental practices

Is a voice assistant compatible with UK GDPR and patient confidentiality?

Before the build we agree what data is collected, where and by which providers it is processed, and what documents and safeguards the practice needs, including a DPIA. We don’t make a general promise of compliance without looking at the specific solution.

Will it integrate with our practice management software?

It depends on the interfaces, permissions and rules of the specific system. We check this before quoting; it isn’t a ready-made feature of the £79 package.

What if a patient has a complicated clinical problem?

The assistant doesn’t diagnose or assess clinical urgency. The practice sets and approves what happens with urgent calls and how they’re handed over before go-live.

Will older patients cope with it?

We design the script to be short and clear, test it with real call scenarios and agree when a caller is passed to a person.

Tell us where cases get lost today.

We’ll work out a sensible scope for the assistant and the integrations. If it isn’t worth it, we’ll say so.

Send an enquiry AI receptionist: £79 a month

Or call +44 7822 000220 · email info@sitco.uk

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