How to send a request
Email info@sitco.uk with the subject “Data deletion”. Tell us the email address or phone number your data relates to, and — if you are a caller of one of our business customers — which business you called and roughly when.
What we do
We confirm we received the request, check that it comes from the person the data relates to (we may ask for one detail to confirm this), and delete the data in our systems — our inbox, the sent mail of the account that delivers the form, and our automation server — and ask our providers to do the same.
If the data belongs to a business customer’s callers, that business is the controller. We pass the request to them without delay and help them handle it, as our data processing agreement requires.
When we reply
Within one month of receiving the request. If the request is complex, the law allows us to extend this by up to two further months; if so, we tell you why within the first month.
Why some data may remain
We may keep data we are legally required to keep (for example, accounting records), or need to establish or defend legal claims. Backups are overwritten on the provider’s normal cycle rather than edited; data in a backup is not used for any other purpose before it is overwritten.